Workplace experience expert Jess Klay joins Bob Fox to break down the Three Pillars of Workplace Strategy—Connection, Wellbeing, and Adaptability—and how they are shaping the next generation of office environments.
Whether you’re a facility manager, workplace strategist, corporate real estate leader, or HR professional, this conversation is packed with insights on how to create dynamic, human-centered spaces that drive engagement, innovation, and business success.
What You’ll Learn:
- How connection and community impact workplace culture
- Why wellbeing and sustainability are critical for employee retention
- The role of AI-driven space planning in optimizing real estate decisions
- How companies can evolve and adapt to meet changing workforce expectations
As organizations rethink their offices, hospitality-driven experiences, hybrid work models, and smart workplace technologies are defining the future. Whether you’re navigating an office redesign, workplace policy shift, or simply wondering what makes people want to return to the office, this conversation is for you.
Key Moments
01:22- Introduction to What the F* is Happening to the Office?
02:25 – Jess Klay Intro
04:21 – The Three Pillars of Workplace Success
08:45 – Adapting to Remote and Hybrid Work
10:00 – Leveraging Employee Insights for Office Design
12:31 – Integrating Technology in Workplace Design
13:32 – The Role of Personalization in Work Environments
18:52 – Co-Creation and the Human Element in Design
24:00 – The Importance of Business Goals in Workplace Strategy
26:2 7 – Maximizing Operational Expenses for Business Goals
28:42 – Creating Brand Experiences in Office Spaces
33:10 – Supporting Diverse Employee Needs in the Workplace
36:36 – Measuring Workplace Performance and Employee Experience
39:27 – Emerging Trends in Workplace Design and Hospitality
41:55 – Multiple Generations & The Importance of Co-Creation in Workplace Culture
43:49 – Mandates & Creating Purpose & Culture
46:00 – Shifting Mindsets in Facilities Management
48:05 – Prioritizing Workplace Initiatives Based on Business Goals
50:03 – Envisioning the Future of Workplace Environments
Meet Jess Klay
As a dynamic and award-winning Workplace Experience and Design Leader, Jess thrives on guiding global teams and harmonizing the diverse interests of stakeholders. With a proven track record in managing multi-million dollar capital and operational budgets, Jess excels at assessing performance and delivering strategic recommendations that drive results. Jess’s deep understanding of organizational psychology, combined with exceptional interpersonal skills and strong problem-solving abilities, allows her to connect with people and foster positive change. She is passionate about creating inspiring, people-centric environments that ignite collaboration and innovation, transforming workplaces into spaces where ideas flourish and individuals thrive.
Connect with Jess via LinkedIn or at Jess Klay Design
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Credits:
- Created By Bob Fox
- Produced By Work Design Studios
- Directed By Bob Fox
- Special Thanks to Michelle Weiss
